BAGUIO CITY – Government line agencies in the Cordillera are now being probed for graft and corruption to include illegal deals and red tape among officials and employees.
This was bared by Fernando M. Porio, regional Civil Service Commission director bared this saying their agency is now doing spot checks on government agencies.
Using the Report Card Survey (RCS), CSC personnel were fielded in 35 government agencies in the region to check delivery of services.
Porio said this was in line with the implementation of Republic Act No. 9485 or the Anti-Red Tape Act of 2007.
The RCS is an evaluation tool developed by the CSC to obtain feedback from clients on how rules and regulations are being followed, and rate agency performance and client satisfaction in relation to service delivery.
The RCS is also being used to obtain information or estimates of hidden costs incurred by clients to access frontline services which may include, but not limited to, bribes and payment to fixers.
Thirty-five government agencies are the target this year.
The CSC-CAR has gone to the following agencies: Pagibig Fund-Baguio Branch, Department of Trade and Industry-Baguio and Benguet provincial Office, Bureau of Internal Revenue, National Statistics Office , Baguio Water District, Department of Social Works and Development , Professional Regulatory Commission, Alfonso Lista town in Ifugao, provincial governments of Benguet and Ifugao, LGUs of Conner, Apayaol; La Trinidad, Benguet and the city government of Tabuk, Kalinga.
Authorized representatives from three civil society organizations also administered the RCS at the provincial governments of Kalinga, Apayao, Mt. Province, and Abra.
Essentially, the CSC checks the following: compliance with ARTA provisions which includes formulation and posting of the agency’s Citizen’s Charter, posting of anti-fixer campaign posters/banners, wearing of official ID/nameplates by service providers, determination of any hidden costs or additional payments made by clients, installation of public assistance and complaints desks and observance of the “no lunch break” rule.
Others include performance of frontline service providers,quality of service,physical working condition of the agency which includes physical setup and provision of basic facilities for clients and overall satisfaction of clients with their whole experience of transacting with the agency.
Agencies that meet the highest standard of customer satisfaction shall be conferred the “customer satisfaction center-seal of excellence award.”
On the other hand, agencies which obtained a low RCS rating shall undergo training on “service delivery excellence program” to improve the public service delivery system.
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