By Danny Killip
BAGUIO CITY - The Civil Service Commission-Cordillera
Administrative Region, the agency overseeing government personnel, warned city
employees to treat taxpayers and clients with due respect and care or face
sanctions.
This is in
view of increasing number of complaints reaching the Commission against
government employees nationwide mostly for arrogance, dishonesty, reporting to
work under the influence of liquor, loafing and receiving “juicy gratitude”
among others.
According to
Carlota Pauly of the CSC-CAR, just a simple violation of the civil service law,
rules and regulation can result to suspension or dismissal of a government
employee and in fact, many government employees have been suspended or
dismissed after due process because of these complaints.
She said
clients are now vigilant and well updated on their rights when transacting
businesses within government offices that employees should always be upright in
discharging their duties.
Pauly said
that CSC-CAR has hired researchers to validate the provisions of the Anti-Red
Tape Act (ARTA) such as the wearing of IDs, the creation of public assistance
and complaint desk, observance of the “No Noon/Lunch Break “policy and the
posting of Citizens Charter in all government offices.
“These
researchers will visit government offices unannounced to observe the activities
within a government office/s with some posing as clients. These
researchers will also interview clients to get their sides on the frontline
services given by the service provider,” she said.
This
prompted the City Government of Baguio to conduct training on basic customer
service skills to improve their confidence in responding or servicing client
needs.
Aside from
trainings, the City Government also gives cash reward to employees who render
outstanding performance.
Recently,
Mayor Mauricio Domogan formed a monitoring committee to assure that all offices
in the City government are complying with the requirements of ARTA.
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