Thursday, May 28, 2020

2-K complaints lodged at DILG Cordillera on SAP


BAGUIO CITY – The Dept. of Interior and Local Government in Cordillera recorded hundreds of complaints on distribution of money under the Social Amelioration Program among others.   
“After more than two months activation of its Emergency Operations Center, the DILG Cordillera regional office and its field operating units recorded hundreds of complaints and feedbacks on implementation of directives against COVID-19 in local government units,” the DILG said a press statement Thursday.
As of May 20, 2020 some 1,971 complaints, queries and requests in Cordillera have been acted upon by DILG-CAR and its FOUs during the Luzon-wide enhanced community quarantine and general community quarantine.
A concerned citizen from one of the LGUs reportedly complained on the SAP implementation and irregularities of the selection committee in their barangay and requested a thorough validation.
“We observed there are rich and middle class people listed. They own big houses, trucks, and high end cars, yet those who truly deserve the assistance were not listed. I hope we are all serious about transparency and accountability,” the complainant said.
The DILG-CAR reportedly took action immediately and after two days, the received an email from the same client saying, “I am so grateful to DILG’s prompt action. I guess DILG has already taken action as I heard there were already actions being done today pertaining to the issues I raised. Saludo po ako sa inyo! Maraming salamat sa inyong serbisyo.”
Although most concerns handled were on the subject of relief goods distribution and the SAP implementation within CAR, the EOCs reportedly answered queries from clients outside the region and overseas.
“So far, the offices have been receiving positive feedbacks from the clients. These are indeed stressful times and by nature, emergencies are unpredictable. On a daily basis or in the case of a large scale disaster, there’s no telling what the conditions will be for your community, your family, or for you personally,” the DILG press statement said.
“That is why when it comes to concerns regarding the implementation of directives on COVID-19, we encourage everyone to contact our Emergency Operations Center immediately. We are here to help you 24/7,” said DILG Regional Director engineer Marlo Iringan.
He added concerns from clients are lodged into a tracker system where their contact information and concerns are recorded and handled with confidentiality. These are then monitored and acted upon by both the EOC and concerned FOUs.
For complaints, the DILG could be contacted through: 
DILG-CAR: 0945-274-7925, 0975-319-3073, 0918-487-5767, (074) 422-6339,  car.dilgopcen@gmail.com
Abra: 0945-415-4586, 0935-115-9118
Apayao: 0917-176-4445, 0917-514-2201
Baguio City: 0977-634-2114, 0906-363-5182
Benguet: 0956-859-8046, 0905-938-7595
Ifugao: 0977-265-8559, 0906-950-2477
Kalinga: 0909-757-9212, 0995-754-6948
Mt. Province: 0947-369-9619, 0908-975-7761

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