Need help in Baguio City? Dial 911

By Aileen P. Refuerzo

BAGUIO CITY -- Mayor Benjamin Magalong reminded residents needing any form of assistance to direct their concerns to Baguio 911 helpline which operates 24/7 accessible either by direct telephone calls or through the Baguio in my Pocket (BIMP) application at https://www.baguioinmypocket.ph.
    “The hotline is ready to respond to any situation be it a crime, a house on fire or medical emergency or an uncollected garbage, COVID-19 symptoms or suicide concerns.  BIMP-Baguio 911 is accepting just about any concern of consequence and will facilitate immediate action through our Baguio City Command Center,” the mayor said.
    The Baguio City Command Center has so far responded to various emergency situations mostly medical cases, nuisance incidents and fire emergencies.

    Twice the 911 personnel who were training to do medical triage and administer first aid saved lives by giving first aid instructions by phone. 

    One case last Jan. 30 involved a patient in Trancoville barangay who reportedly had no more pulse.  Through the instructions of the 911 attendants given over the phone, the patient’s child managed to do CPR and revived the patient before rushing him to the hospital.

    Another incident involved a grandmother who was choking but was saved through phoned in guidance by the 911 employees.

    Baguio 911 calls emanating from Smart Communications users can be directly received by the city’s command center while those from Globe Telecommunications can also be received immediately from national Emergency 911.

    BIMP site is an alternative to direct telephone calls in reporting legitimate concerns especially in the event of heavy call traffic.

    To report an incident, log on to  https://www.baguioinmypocket.ph and press the 911 button which will prompt the submission of a picture and details of the incident.\

    Concerns will be received by the command center operators and dispatched to appropriate offices after validation through a phone call to the source of the information with guarantee for protection of his/her identity.

    The informant/complainant will also receive feedback from the command center on the status or action done on the report.