CSC confers ‘seal of excellence’ awardto six Cordillera offices

By Carlito Dar

BAGUIO CITY -- Six government agencies in Cordillera were conferred Citizen’s Satisfaction Center Seal of Excellence Award  by  the  Civil Service Commission during the  Government Service Insurance System stakeholders’ dialogue here at Venus Parkview Hotel recently .

CSC acting chairman Robert Martinez led awarding of plaque of recognition and P100,000cheque  each to GSIS – Baguio which garnered a client satisfaction rating of 90.94 percent, Philippine Statistics Authority- Abra Provincial Office(91.88%)  and  Philhealth Local Health Insurance offices in Baguio City (93.97%), Mountain Province (93.9 %), Abra (91.44%) and Apayao (90.09%).

On hand to receive the awards were GSIS president and general manager Robert Vergara, GSIS – Baguio branch Manager Isagani Del Rosario, Philhealth regional vice president Jerry Ibay, PSA Cordillera interim director Olivia Gulla and PSA Abra interim provincial Statistics officer Felixberto Perdido.

These agencies were awarded for excellent satisfaction rating from clients in CSC Report Card Survey (RCS).

They were among 37 frontline agencies surveyed for the RCS in 2014. Only seven frontline agencies including Apayao District Office of the Land Transportation Office were validated by CSC for the Seal of Excellence award. LTO Apayao received its award Feb. 12.

Martinez cited awardees for excellence in providing service to the public and for their strict adherence to ARTA or the Anti-Red Tape Act of 2007.

He said as the Philippines continues to climb the rank of international competitiveness survey such as that of the Global Competitiveness Report of the World Economic Forum and the competitiveness index of the National Competitiveness Council, it is equally important that government services especially from frontline agencies, should to showcase effective and efficient services.

 “I think that the best evidence that we are improving and providing excellent service to every Juan and Juana are the testimonies of their thrust to the government. Then the commendations we received, will far outnumbered the complaint from the service they receive from us”, Martinez said.

CSC’s RCS is a client feedback survey used to check government service offices’ compliance with the provisions of the ARTA. It provides a quantitative measure of user perceptions on the quality, efficiency, and adequacy of public services.

Since 2010, 177 frontline service agencies were already conferred with the CSC’s Customer Satisfaction Center Seal of Excellence Award.