2-K complaints lodged at DILG Cordillera on SAP
>> Thursday, May 28, 2020
BAGUIO CITY – The Dept.
of Interior and Local Government in Cordillera recorded hundreds of complaints
on distribution of money under the Social Amelioration Program among
others.
“After more
than two months activation of its Emergency Operations Center, the DILG
Cordillera regional office and its field operating units recorded hundreds of
complaints and feedbacks on implementation of directives against COVID-19 in
local government units,” the DILG said a press statement Thursday.
As of May 20,
2020 some 1,971 complaints, queries and requests in Cordillera have been acted
upon by DILG-CAR and its FOUs during the Luzon-wide enhanced community
quarantine and general community quarantine.
A concerned
citizen from one of the LGUs reportedly complained on the SAP implementation
and irregularities of the selection committee in their barangay and requested a
thorough validation.
“We observed
there are rich and middle class people listed. They own big houses, trucks, and
high end cars, yet those who truly deserve the assistance were not listed. I
hope we are all serious about transparency and accountability,” the complainant
said.
The DILG-CAR
reportedly took action immediately and after two days, the received an email
from the same client saying, “I am so grateful to DILG’s prompt action. I guess
DILG has already taken action as I heard there were already actions being done
today pertaining to the issues I raised. Saludo po ako sa inyo! Maraming
salamat sa inyong serbisyo.”
Although most
concerns handled were on the subject of relief goods distribution and the SAP
implementation within CAR, the EOCs reportedly answered queries from clients
outside the region and overseas.
“So far, the
offices have been receiving positive feedbacks from the clients. These are
indeed stressful times and by nature, emergencies are unpredictable. On a daily
basis or in the case of a large scale disaster, there’s no telling what the
conditions will be for your community, your family, or for you personally,” the
DILG press statement said.
“That is why
when it comes to concerns regarding the implementation of directives on
COVID-19, we encourage everyone to contact our Emergency Operations Center
immediately. We are here to help you 24/7,” said DILG Regional Director
engineer Marlo Iringan.
He added
concerns from clients are lodged into a tracker system where their contact
information and concerns are recorded and handled with confidentiality. These
are then monitored and acted upon by both the EOC and concerned FOUs.
For complaints, the DILG
could be contacted through:
Abra: 0945-415-4586,
0935-115-9118
Apayao: 0917-176-4445,
0917-514-2201
Baguio City:
0977-634-2114, 0906-363-5182
Benguet: 0956-859-8046,
0905-938-7595
Ifugao: 0977-265-8559,
0906-950-2477
Kalinga: 0909-757-9212,
0995-754-6948
Mt. Province:
0947-369-9619, 0908-975-7761
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