BWD sets ‘new normal’ rules for customers

BAGUIO CITY -- The Baguio Water District has issued guidelines for resumption of its services after the city transitioned to a Modified General Community Quarantine (MGCQ) on June 1.

Under “new normal,” the BWD urged consumers transacting in its main office and other satellite offices, to strictly adhere to the agency’s health and sanitation protocol at all times.

Amongst these were strict implementation of the “No mask no entry” policy, hand hygiene (handwashing or use of alcohol sprays), stepping on a foot/shoe bath provided at the office entrance, and thermal scanning prior to entry. Physical distancing of at least one meter must always be observed within the premises of the agency especially at the payment center.

Consumers were also reminded to follow schedule of payments for April 2020 bills posted at the BWD website to avoid queuing at the tellers and overcrowding. 

They were also advised to settle their bills through other accredited payment centers such as 7-Eleven through the CLIQQ mobile application, SM Payment Center, Savemore Supermarket, Development Bank of the Philippines (DBP)-ATM units or over-the-counter (nationwide), and through the Landbank of the Philippines (LBP) Electronic Payment Portal.

The BWD Laboratory located along Military Cut-off Road will be open for customers availing of water testing services however, acceptance of samples shall be limited to 20 samples per day from Mondays to Wednesdays, 8 a.m. to 12 noon only.

Customers were urged to make appointment through telephone numbers (074)-442-4940 prior to submission to ensure that their water samples can still be accommodated for the day. 

Meanwhile, the District appealed to consumers to keep themselves updated for future advisories posted at the BWD official website, www.baguiowaterdistrict.gov.ph or send their inquiries by calling the following 24/7 hotline numbers; (074)442-3218, (074)442-4929, 09088651504, 09176794929, 09228409765; leave a message through Facebook messenger account at BWD Customer Relations or send an email to baguiowaterdistrictgmo@gmail.com.

“These guidelines are precautionary measures aimed to avert the possible transmission of COVID-19 disease amongst our customers including our frontline and office workers.” BWD General Manager  Royeca said adding everyone is still under the threat of this pandemic.

“Until such time that a vaccine is readily available, it is only suitable that each and one of us practice these procedures. As much as possible let us stay at home and go out only when essentially needed.”