Dealing with artificial intelligence (AI)

SENSENERES

Ike Seneres

Many people are now scared that the emergence of artificial intelligence (AI) could directly affect them because they could lose their jobs.
    That is actually more than just a possibility now, because it is already happening. There is no way that we could go around AI, because the only way to deal with it is to go heads on with it.
    Right now, I could say that no one really knows what form or shape AI is going to take. I could only say that whatever happens next, we should control AI as a technology, instead of being controlled by it.
    The fear of many people is that the emergence of AI could lead to a battle between mankind and machines. That could happen if we do not control the technology. Perhaps one way to deal with AI is to learn our lessons from how we dealt with nuclear technology.
    Generally speaking, technology is neutral, that means that it could be used for either good or bad, depending on who is controlling it.
    However, the fact that it could be used for bad is no reason to stop it and discard it as it is emerging. When it comes to the management of technology, I propose that the government should separate the developmental functions from the regulatory functions, because there is an inherent conflict of interest between the two.
    One should check each other, to keep a balance that is generally good for the whole society.
    ***
(Author Ramon Ike V. Seneres resumes his column in the Northern Philippine Times this week. Seneres was former director of Philippine Charity Sweepstakes Office (PCSO), Philippine Information and Communications Technology Organization (PICTO) and Alliance of Civil Society Institutions, Organizations and Networks (ACSION).
    He was also former Press Attaché, Philippine Embassy to Washington DC and Fellow of University of Life (UL).
Seneres was also former Group Product Manager, Bliss Marketing Corporation (BMC); Brand Coordinator, San Miguel Corporation (SMC); Career Diplomat, Department of Foreign Affairs (DFA) and Director General of National Computer Center (NCC).
    He was also Executive Director of National Crime Information System (NCIS), National Computer Institute (NCI), UNDP Transfer of Knowledge Thru Expatriate Nationals (TOKTEN) and Science and Technology Advisory Council (STAC) 
    The author was also former Delegate of Science and Technology Advisory Council (STCC)
 and National Information Technology Council (NITC).
    He was also former Chairman of COMELEC Modernization Committee and Commissioner of Philippine Y2K Commission.
Seneres was also former CIO at APEC, PCSO, DFA and NCC. – ed)
 

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Scammers exploiting online apps, bypassing telcos: PNP

Scammers and internet-connected applications are bypassing telecommunication providers and making detection challenging, an official of the Philippine National Police-Anti Cybercrime Group (PNP-ACG) said last week.
    In an interview over radio dzBB, PNP-ACG cyber response unit chief Col. Jay Guillermo said scammers continue to exploit various platforms.
    “Instead of using direct mobile phones, they now leverage internet-connected applications, such as WhatsApp, Viber or Facebook,” he said in Filipino.

    He added these applications operate independently of telcos and directly access the internet, making them harder to trace through traditional means.
    Guillermo said scammers take advantage of the loophole in SIM registration.
    “While a SIM card has a signal upon purchase, it requires registration to be usable for texts or calls.     However, scammers manipulate the system by initiating communication through applications, prompting users to input personal information and receive one-time passwords,” he said.
    Guillermo cautioned against sharing information if someone requests confirmation of bank account or personal details.
    He emphasized the importance of reporting and not engaging with such requests, encouraging users to take immediate action and even record the incident.
    Regarding voice imitation, Guillermo mentioned that while software exists to mimic voices, it is currently “more feasible for scammers to replicate well-known personalities.”
    Guillermo stressed the need for vigilance, especially during online transactions.
    He advised against believing in requests for financial assistance and recommended verifying through official channels.
    Guillermo also urged individuals to change passwords regularly, especially for crucial social media accounts.
    Vulnerable individuals, especially the elderly and less tech-savvy, fall victim to scams, he added.        
 
 

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Ilocos school in forest gets internet boost

by Leilanie Adriano

LAOAG CITY – Internet connectivity at the Sideg Elementary School (SES), a rural school located on a hilltop of Paoay’s agro-forested land, got a boost with the installation of a SpaceX-powered satellite dish on Thursday.
    “We are blessed in Sideg for being selected as a beneficiary of Starlink. We no longer need to search for signal and connect to a faster internet downtown whenever we need to pass our digital reports or when our students need to do their research online,” said Arlyn Dumaoal, officer-in-charge of the SES in an interview.
    The school is regarded as the smallest school in the second district of the province in terms of student population as it only has 41 learners from kindergarten to Grade 6.
    Alegado said the improved internet connectivity in their area would result in their competitive advantage while making the teaching-learning process more engaging and fun for them.
    Sourced from the personal funds of Senator Loren Legarda, the satellite dish powered by Starlink Internet, a satellite Internet constellation operated by American aerospace company SpaceX, was installed on one of the rooftops of the school.
Legarda's childhood nanny, "Nanay Fely," hailed from Sideg village.
    “Sideg ES takes pride in having a Nanay Fely who was able to raise a senator like Ma'am Loren. We treasure all these blessings and make it useful for the children,” Madelyne Alegado, who teaches Grade 5 and 6 learners, said.
    Before getting access to Starlink, the school only relied on local telcos for their internet connection.
    Alvin Pascual, sales engineer officer of Data Lake PH, an authorized reseller of Starlink in the Philippines, told the Philippine News Agency that they could just detach the satellite disk and bring it down temporarily for safety during a super typhoon.
    “Latency is 30 milliseconds while the download speed can be up to 500 Mbps (Megabits per second) and upload speed of up to 80 Mbps,” he said as he shared the features of the newly installed Starlink to boost the school's digital connectivity.
Aside from the SES, the Paoay East Elementary School also got the same internet upgrade.
    Both schools also received a total of 90 tablets for selected learners from the senator last Oct. 28, 2023, that they can use during their information and communications technology classes. -- PNA
 

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CICC to penalize social media, e-commerce platforms due to scams

By Raymond Carl Dela Cruz

The Cybercrime Investigation and Coordinating Center (CICC) is set to penalize social media and e-commerce platforms for inaction related to fake accounts and scams.

    In a televised interview over ANC on Tuesday, CICC Executive Director Undersecretary Alexander Ramos said Republic Act No. 11967, known as the Internet Transactions Act of 2023, enables the CICC and other government agencies to seek action towards social media and e-commerce platforms.
    “As far as the platforms are concerned, they're doing a lot of business and yet they lack the necessary safety nets for local consumers. With this new law, I think we have enough basis to file potential charges against them,” Ramos said.
    These platforms, he said, can be penalized if they continue to allow accounts that “promote fake products or fake accounts that victimize people.”
    “They should not be harboring them. They should weed them out. They should have certain technologies that automatically detect this. They are, after all, promoting the use of e-commerce on their platform,” he added.
    While Philippine authorities can contact these platforms for their concerns in the past, Ramos said their action towards illegal activities were “not immediate” and lacking.
    “In the last ASEAN (Association of Southeast Asian Nations) security summit based in Singapore, there was a collective action towards this goal to really increase the enforcement on social media platforms. Now that we have [this law], we can demand immediate action,” he said.
    However, Ramos said the law does not aim to shut down social media or e-commerce platforms and instead aims to promote consumer confidence through increased regulation.
    “Shutting them down is the last thing we have in mind because the administration is really promoting e-commerce,” he said.
With the Philippines’ reputation as the “social media capital of the world,” Ramos said better online security for Filipinos is a must.
    “Right now, the government is not taxing [these platforms], at least protecting clients is a must and important,” he said.
    To date, Ramos said the number one concern in the country’s online space is fake online sellers.
    “That's the number one problem as far as e-commerce is concerned. We have a lot of victims,” he said.
    Aside from penalizing these platforms, Ramos said the government also implements information campaigns to help Filipinos learn how to avoid and combat online scams.
    “Right now, we are campaigning to be more aware, be more curious before you do any online transaction. Get more info(rmation) and really study the options you have once you go online. Never be too trusting. That's one of our advocacies,” he said.
    On Dec. 5, President Ferdinand R. Marcos Jr. signed two priority bills into law -- the Internet Transactions Act of 2023 and the Public-Private Partnership Code of the Philippines.
    Aside from arming government regulators with more teeth, the former also creates the e-commerce bureau under the Department of Trade and Industry that will formulate policies and register both local and international digital platforms and online merchants under local laws. – PNA
 

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Converge enables PH bizmen in Geeks on a Beach confab

By Rizza Ompong

In a show of support to local startups, leading fiber broadband provider Converge ICT Solutions Inc. provided free internet connectivity to the Geeks on A Beach (GOAB) conference, which connects emerging entrepreneurs with venture capital investors and technology, design, and innovation leaders.

    Co-organized by the Department of Information and Communications Technology (DICT) and the social enterprise #GeeksPH, GOAB returned this year after a five-year hiatus. Over 300 technopreneurs, startups, investors, venture capitalists, and angel sponsors gathered at the Bellevue Resort in the beach town of Panglao, Bohol.
    Converge Co-Founder and CEO Dennis Anthony Uy said Converge has always been supportive of small businesses and has always been inspired to become an enabling force for entrepreneurs to scale up their businesses.
    “Just like many of the GOAB attendees, I was once a startup entrepreneur. My wife Grace and I started Converge with the vision of giving Filipinos access to world-class connectivity — the same kind that you get in progressive countries. From a startup in Pampanga, we challenged the giants and expanded our network nationwide to reach Visayas and Mindanao,” Uy said. “May Geeks on a Beach continues to encourage and support Philippine startups so that more and more Filipinos will benefit from the digital solutions brought about by the creativity and innovation of our young businesses,” he added.
    Leonardo Baniqued, Converge AVP and Head of Innovation and Product Management, expressed the readiness of Converge to work with startups.
    “We have the broadest fiber network in the country and this means that our network is already available. We can now provide budding businesses with productivity solutions that will help them scale up,” he said.
    Converge is going beyond connectivity products with the introduction earlier this year of Converge Workplace, a suite of cloud-based business productivity solutions which are especially curated for micro, small, and medium enterprises (MSMEs).
    During the conference, DICT Secretary Ivan John Uy said he is heartened to see that the Philippines has been transformed into a pivotal regional hub for startups and digital innovation.
    “Our vibrant startup ecosystem has been promisingly growing with more than 1,100 startups, 60 incubators and accelerators, 50 venture capitalists, and more than 200 co-working spaces nationwide that enable collaboration,” Uy noted.
Among the topics discussed in the GOAB conference are the evolution of the Philippine startup ecosystem, challenges of startup life, venture capital, trends, legislation and policies, and scaling up talent management. Other recurring themes included artificial intelligence, Web3, and cybersecurity.
    A lightning pitch session also allowed startups under the DICT’s startup program – with projects ranging from an agri-tech platform to a security alert system – to showcase their projects in front of investors and other attendees.
    Also present at GOAB were officials from the DICT and representatives from the Department of Trade and Industry, Department of Science and Technology, and the local government of Bohol.
    The GOAB conference capped this year’s celebration of the Philippine Startup Week, a series of events led by the government and organized by the country’s startup community.
 

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Teleperformance Top 5 2023 World’s Best Workplaces

Multi-awarded, leading digital business services company Teleperformance (TP) has secured its third consecutive recognition in Fortune Magazine’s World's Best Workplaces™ 2023 roster. TP ranked 5th out of 25 global companies selected in the prestigious list which surveyed 14.8 million employees worldwide.   
    World's Best Workplaces™ 2023 honors companies that strongly elevate employee experience by fostering a diverse, inclusive, and fair workplace culture. Teleperformance ascended from 11th place previously to 5th place, reflecting its unrelenting efforts to build empowering and rewarding workplaces for its employees.

    TP received 220,353 survey responses from its employees worldwide in 2023. The survey featured key factors that determine great workplaces, which include fair pay, healthy work-life balance support, and a shared voice in a workplace setting.
    “This recognition is a crowning achievement to the grit and greatness of our people. It affirms the high trust and confidence that employees place upon Teleperformance in their journey to realize their dreams for themselves and their loved ones. And we will continue to honor our people’s faith in us by providing them with safe, empowering, and rewarding workplaces,” said Rahul Jolly, Teleperformance Philippines Chief Executive Officer.
    Teleperformance maintains the company’s support for healthy work-life balance through various initiatives, including the launch of its “Work Wherever You Live, Live Wherever You Love” campaign, which features Cloud Campus, a long-term remote work solution that allows home-based interaction experts to stay connected with their Teleperformance team at their convenience. With the company's streamlined operations, exemplified by servicing over 70 clients through Cloud Campus, TP gained its Contact Center World (CCW) award in November.
    Employee resource groups (ERGs), such as TP Women and TP Pride,  present collective opportunities for frontline employees and senior leaders alike to tackle challenges that women and LGBTQIA+ employees face. Additionally, the organization focuses on impact sourcing to provide employment for persons with disabilities (PWDs), retired and displaced workers, high school graduates, and out-of-school youth.   
    “Earning the title as one of the Best Workplaces in the Philippine IT-BPM industry and achieving the Great Place to Work® designation six times this 2023 are remarkable feats already, thanks to our people,” said Chief People Officer Jeffrey Johnson. “And now being named Top 5 best workplace globally, I can definitely say that our incredible 60,000-strong team in the Philippines is out to do better, bigger, and greater things from the Philippines to the world,” he added. 
      In 2023, Teleperformance was certified as a Great Place to Work® in the Philippines for the sixth consecutive year. TP is also the first, the largest and first BPO company in the Philippines to achieve the Great Place to Work® certification.
  To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.  
 
 
 

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Union Bank sets digital solutions for businesses

By Mariel De Los Santos

Union Bank of the Philippines (UnionBank) embarked on a digital transformation journey in 2016, long before the Covid-19 pandemic underscored the importance of digital readiness.
    This forward-thinking approach has enabled UnionBank to position itself as a digital trailblazer in the financial sector, allowing them to scale their operations efficiently and stay ahead of the curve.
    One of the most striking aspects of UnionBank's digital transformation is the overhaul of their customer touchpoints.
    The bank has gone the extra mile to provide a seamless and enhanced experience for its customers: from transforming physical branches into today’s ‘Arks’ — advanced, digitally-integrated spaces catering to customers’ various needs — to developing user-friendly, online banking applications which allow them to conveniently access their accounts and manage their finances within the comforts of their homes, and even the creation of a specialized platform which addresses the unique needs of corporate clients.
    UnionBank’s tailored approach is an excellent demonstration of the bank’s commitment to meeting the diverse requirements of its customer base, as it embraces the advantages of the digital age.
UnionBank's core strength lies in transaction banking, with 51% of their deposits originating from corporate clients, surpassing the industry benchmark of 45%.
    The adept manner in which they handle their transaction banking processes has led to quicker and more secure financial transactions, and has earned the trust of their corporate clients in the process.
    Unionbank recognizes the evolving business landscape and is committed to helping other enterprises succeed in the digital age by ushering in a new era of innovative transaction banking solutions. Unionbank aims to empower businesses — to be built for beyond.
PayExpress
A first of its kind, PayExpress, is an electronic supplier payment solution with automated Check Disbursements and Creditable Withholding Tax (CWT) Generation. Unionbank understands the significance of streamlining supplier payments and enhancing efficiency — and PayExpress does just that. It allows clients to conveniently manage transactions by collecting Official Receipts (ORs) from suppliers and vendors prior to disbursing or crediting payments.
    What sets PayExpress apart is its immediate generation of Creditable Withholding Tax (CWT) and Invoice Vouchers, sent directly to nominated email addresses of suppliers and vendors, once the ORs are collected and funds are credited to payees.
    PayExpress complements the Bureau of Internal Revenue's (BIR) forward-looking strategy to adopt an e-Invoicing and e-Receipt System. The initiative is a significant step in the modernization of the country's tax documentation processes. By providing a secure and efficient platform for collecting Official Receipts (ORs) and generating essential documents like Creditable Withholding Tax (CWT) and Invoice Vouchers, PayExpress helps businesses seamlessly adapt to these evolving tax regulations. This alignment not only simplifies tax compliance but also contributes to the overall transparency and efficiency of financial operations.
Payroll Digital Account Opening (eDAO)
Say goodbye to in-person bank visits when setting up payroll accounts with UnionBank’s Payroll Digital Account Opening (eDAO). eDAO is a solution which provides efficient, paperless, and fully-digital end-to-end ePaycard payroll and corporate disbursement solution for corporate clients to their employees. Corporations can now efficiently distribute salaries, while offering an array of value-added benefits to their employees allowing them to open an account at the convenience in their own home.
    Moreover, eDAO also complements the upcoming Bank Account Portability For Workers Act (Hb7619), granting private sector employees the prerogative to select and change their preferred bank accounts, thereby liberating them from the constraints of a one-size-fits-all banking system.
    In essence, eDAO not only simplifies the account setup process for corporations; it also positions UnionBank as a forward-thinking institution aligned with legislative changes aimed at enhancing the financial flexibility and convenience of employees.
Remote Check Deposit
Remote Check Deposit (RCD) redefines the way checks are deposited. With RCD, corporate clients can effortlessly use a check scanner to deposit a hundred checks at a time online, eliminating the need for branch visits. All they need to do is upload the images along with the check details on The Portal, and UnionBank will take care of the rest — from validating the submitted images and details to depositing the approved checks. RCD supports deposits of both current-dated and post-dated checks, with a cap of PhP20,000,000. Clients can conveniently track their status online, from warehousing to clearance and return. RCD also provides a clear display of cleared and bounced checks, making it a cutting-edge innovation in check payments, perfectly complementing the bank’s mobile check deposit service
Mobile Check Deposit
The implementation of the Check Image Clearing System, adopted by the Philippine Clearing House Corporation (PCHC) in 2017, marked a significant advancement in the modernization of banking processes. This innovation eliminated the need for physically transporting checks for clearing, as only check images and their electronic payment information were required to be transmitted to the paying bank. In tandem with advancements in mobile technology, UnionBank introduced its award-winning Mobile Check Deposit (MCD) in 2020, effectively reshaping the operational landscape for business clients. MCD capitalizes on the prevalence of the most commonly used gadget – a smartphone — by allowing corporate clients to conveniently deposit checks at their preferred time and place, thereby overcoming the limitations of having to visit traditional physical counters and embracing the convenience of a digital interface.
The PORTAL
All these cutting-edge transaction banking solutions are all conveniently accessible through a single platform known as "The Portal”. This one stop shop corporate banking facility offers corporate clients seamless access to UnionBank's extensive array of products and services, making it the go-to-choice for large corporate entities seeking a convenient, secure, and efficient solution for their day-to-day financial transactions.
    The future of banking is here, and UnionBank remains dedicated to elevate businesses’ transaction banking experience through its continuous pursuit of innovative solutions.
 
 
 
 

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BPI holds digital, money gab for RDC, bizmen, mall-goers

By Eugene S. Caccam

BAGUIO CITY -- The Bangko Sentral ng Pilipinas North Luzon Regional Office (BSP-NLRO) conducted an information drive on financial literacy and digital financial transactions during the National Statistics Month closing program recently here at Maharlika Livelihood Center. 
    Participants during the said event were members of the Regional Statistics Committee of the Cordillera Regional Development Council, representatives from regional line agencies, merchants, storekeepers and mall-goers.
    In his opening message, BSP-NLRO Director Noel Malimban cited importance and benefits of digital financial transactions, particularly in fostering financial inclusion. 
    He said with more people using mobile phones, even workers from the informal sector can now easily transact within the formal financial system conveniently and securely.
    Promoting financial inclusion is a priority of the region, as enshrined in the Regional Development Plan 2023-2028, as it provides an equal playing field for all members of society to have access to all available products in any form of financial transaction, whether public or private.  This would translate to consumer protection with the public enabled to have informed choices and options for financial services they prefer best.
    Dennis Gundran, also of the BSP-NLRO, provided an overview of the current state of digital payments in the country.  He shared that there is a big increase in the share of digital payment transactions from 1.09% in 2013 to 42.1% in 2022. 
He said majority of digital accounts or 79%, which include bank accounts and e-wallet accounts, are used for payments rather than savings.
    He also presented tips for securing online financial transactions. 
    These include using strong passwords, utilizing two-step verification processes, and regularly reviewing transaction history. 
    He also advised everyone to log out from their accounts after using digital financial services, even from their gadgets.
    Gundran then presented the Paleng-QR PH program and the National Retail Payment System, which are geared towards mainstreaming digital financial transactions and payments. 
    The Paleng-QR PH is seen as a means to improve access to better financial services, as well as to open new income opportunities, like for small storeowners, and job generation. 
    The NRPS, on the other hand, works around interoperable digital payment facilities such as the PesoNet, InstaPay, EGov Pay, QR Ph, and Bills Pay Ph.
    Also during the program, the BSP conducted the “Piso Caravan”, wherein old, dilapidated, mutilated, and severely damaged banknotes were changed with new ones.  These “unfit” bills are changed with fresh ones to ensure that only legal banknotes are used to purchase goods and services.  This is also because several merchants and business establishments do not accept these “unfit” bills.  To encourage more trades, the BSP gave out prizes to lucky clients.
    The NSM is annually celebrated every October to foster a better appreciation of statistics, which is connected to important aspects of everyone’s life.  The annual commemoration is led by the RSC CAR headed by NEDA Regional Director Susan Sumbeling as chairperson and PSA Regional Director Villafe Alibuyog as Vice-Chairperson.
 

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Most affordable postpaid fiber by Converge expands

BIDA Fiber head John Martin Nery at the BIDA Fiber media launch shares background of the most affordable fiber postpaid plan.Converge vice president and regional general manager - 

BIDA Fiber 

By Rose Ann Respicio

Converge ICT Solutions Inc., the leading fiber broadband provider, has recently launched the most affordable postpaid fiber plan, the BIDA Fiber in the southern cities of the National Capital Region. 
    The BIDA Fiber, at the price of P888 monthly, is the best-priced postpaid internet plan today that offers reliable and fast internet with a budgeted monthly subscription, aiming to capture the mass market in the region.
    Subscribers can connect up to six WiFi-enabled gadgets simultaneously, making it ideal for online classes, working-from-home setups, connecting with loved ones abroad, and online gaming.
    Additionally, BIDA Fiber subscribers will enjoy complimentary access to BlastTV, a value-added service (VAS) under the company's first-in-market initiative. This enhances the viewing experience for Filipinos across the country.
    During the second half of this year, BIDA Fiber has experienced exponential growth, with a significant increase in the number of subscribers Converge aims to expand the presence of BIDA Fiber throughout the region of South Luzon before the end of the year, including Laguna, Cavite, Batangas, and Quezon Province. Currently, BIDA Fiber is available in 588 cities and municipalities across the Philippines.
    The postpaid fiber plan offers reliable and fast internet with a budgeted monthly subscription, aiming to capture the mass market in the region. BIDA Fiber, at the price of PHP 888 monthly, is the best-priced postpaid internet plan today.
    Converge BIDA Fiber mounted a launching event at Pio Garden Restaurant in Las Piñas last Nov. 24 for local residents of Las Piñas and Parañaque.
    BIDA Fiber has been gaining favorable support from budget-conscious local subscribers since its launch in San Nicolas, Cebu, last September.
    “As we champion digital access to the mass markets, we are encouraged by the take-up of the BIDA fiber brand which is now gradually expanding its presence in NCR. We will bring the affordability and best-in-class fiber connection that Converge is known for in more regions by year-end,” said Converge Regional General Manager for NCR Jay Villalobos.
    For only P 888 per month, BIDA Fiber subscribers will get to connect up to six WiFi-enabled gadgets simultaneously and get to enjoy using it for online classes, working-from-home setup, connecting to loved ones abroad, and online gaming.
    Converge aims to serve Filipinos with reliable, fast, and affordable fiber internet. “In today’s economy, we want to make sure customers realize more savings in their internet subscription. With BIDA Fiber, Filipinos may get the same, world-class connection at a price lower than the prevailing average cost of a postpaid fiber internet plan. It’s always a question of quality over price, but with BIDA, they don’t have to choose. We offer both," Converge CEO and co-founder Dennis Anthony Uy shares.
    BIDA Fiber has no data cap, which is an advantage for every household that has unique internet activities from each member of the house: web browsing, content creation, studies, and online gaming.
    In addition, BIDA Fiber subscribers will also get complimentary access to BlastTV.
    Offered as a free value-added service (VAS) under the Converge first-in-the-market initiative. This complimentary access elevates the viewing experience of every Filipino through BlastTV.
    This second half of the year, the number of subscribers of BIDA Fiber has been experiencing double digit growth.
    As the growing residential subscribers of Converge, the leading fiber broadband provider is eyeing next to expanding the presence of BIDA Fiber throughout the region of South Luzon before the end of the year: Laguna, Cavite, Batangas, and Quezon Province. Currently, BIDA Fiber is present in 588 cities and municipalities across the Philippines.

 

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Eastern Communications ups digitalization in Pangasinan

Eastern Communications and its partners celebrate the growth and digitalization of MSMEs in Pangasinan. [From L to R:] Eastern Communications’ (EC) Regional Sales Senior Account Manager Lawrence Balbin, EC Regional Sales Executive Account Manager Alejandro Carandang, EC Enterprise Segment Marketing Head Gian Conde, EC VP and Head of Sales Michael Castaneda, EC AVP & Head of Marketing Jed Estanislao, United Pangasinan ICT Council President Edmundo Casulla, Urdaneta City Mayor’s Special Advisor for Economic Affairs Gary Beltran, Pangasinan Provincial Government Department Head and PEDIP Officer Atty. Raymundo Bautista Jr., EC Regional Sales Division Head Anthony Co, and EC Strategic Segment Marketing Head Antonio Casas.

By Hannah Lazatin

URDANETA CITY, Pangasinan – Eastern Communications, the pioneer telecommunications company in the Philippines, has taken another significant step to bolster its commitment to support the growth and digitalization of local micro, small, and medium-sized enterprises (MSMEs) by extending its services in Pangasinan Province.
    To support Pangasinan's vision of multiplying its economic opportunities and with the promising Pangasinan Link Expressway (PLEX)¹ infrastructure underway, Eastern Communications aims to build a bridge to other economic zones and provinces by providing tools and platforms to enhance digitalization within the province.
In pursuit of its goal to become a premier province, Pangasinan Provincial Government Department Head and PEDIP Officer     Atty. Raymundo Bautista Jr. outlined plans to establish The Pangasinan Polytechnic College offering Information and Communication Technology (ICT) and entrepreneurial courses.
    Additionally, Bautista shared that the province received recognition from the Anti-Red Tape Authority (ARTA) for its efficient     processes in ICT and data solutions, along with the announcement of having 1.8 million workers ready and available to be employed in upcoming businesses.
    “On behalf of the governor of Pangasinan, we welcome Eastern Communications... We are very happy that Eastern Communications, a game-changer, is here in the province,” said Bautista.
    “Eastern Communications has achieved a great milestone in establishing its telecommunications services in Urdaneta because it is the center of trading here in Pangasinan and in North Luzon. Eastern will make a difference in Urdaneta and in Pangasinan,” said Urdaneta City Mayor’s Special Advisor for Economic Affairs Gary Beltran.
    Meanwhile, United Pangasinan ICT Council President Edmund Casulla shared how Urdaneta has all the key pillars of an emerging digital city and is ripe with opportunity and talent.
    Eastern Communications formally launched its services at an event held in Gia's Farm, Urdaneta City where various Eastern products are introduced to the public. Eastern also disclosed plans to extend its service coverage to other cities in Pangasinan in the near future.
    “Expanding to Pangasinan provides us an immense opportunity to finally be able to bridge our services in Northern and Central Luzon. We have long been eyeing Pangasinan as a key expansion area for its advantages in the agro-industrial sectors and its increasing economic activities,” said Michael Castaneda, Eastern Communications VP and Head of Sales, “We know that the local businessmen have dreams to excel in their craft and Eastern is excited to help the Pangasinenses realize these dreams.”
Pangasinan's Vision for Advancing MSMEs
Pangasinan, renowned for its abundant natural resources and local talent, has a significant potential for expanding its diverse product offerings. According to the Pangasinan Provincial Planning and Development Office², the province's leading industries encompass manufactured products like furniture, wood products, and metal crafts, with an impressive export value of $168,000.
    In the recent Manila FAME trade show, the provincial government of Pangasinan announced its plans to promote its indigenous materials and technology for the international marketability of its MSMEs. With this, the local government of Pangasinan aims to double or even triple the number of their MSMEs moving forward, underscoring the significance of supporting MSMEs for their vital role in economic development and job creation.
Eastern Communications: Empowering Pangasinan MSMEs
Eastern Communications stands ready to support Pangasinan's vision to boost its MSME sector. With its business-grade connectivity services and ICT solutions, enterprises of all sizes can avail of necessary tools to guarantee expansion and success.
    Seamless communication is vital for MSMEs to connect with their customers, suppliers, and partners. With this, Eastern tailors its internet solutions to suit the unique needs of each business, ensuring that whether shared or dedicated, connectivity is always a reliable and performance-optimized aspect of their business operations.
    For emerging businesses seeking affordable yet dependable connection, Eastern Fiber 1 offers a shared fiber-fast internet service that ensures optimal performance during busy office hours, and with flexible bandwidth options, it can easily adapt to evolving needs.
    Meanwhile, for growing enterprises in need of top-tier internet connection, Eastern's Internet Direct Service (IDS) with speeds up to 10Gbps gives them a dedicated bandwidth, ensuring uninterrupted 24/7 operations.
    MSMEs can also thrive by leveraging Eastern's digital tools, including Cybersecurity, Cloud and Data Services, and Business Applications. These tools enhance productivity, bolster security, and enable effective data management, propelling businesses to reach their goals.
    Eastern Communications is poised to aid in accelerating the growth of Pangasinan businesses by providing digitalization tools that enhance day-to-day operations, ensuring a prosperous future for SMEs in the province.
    To learn more about Eastern Communications’ world-class services, visit www.eastern.com.ph
Eastern Communications, the Philippine premier telecommunications company and ICT solutions provider, has provided reliable connectivity and advanced business tools to enterprises and emerging businesses for close to 145 years. The company offers custom solutions from an extensive portfolio of services that include Connectivity Solutions, Network Solutions, Security Solutions, Cloud and Data Center Solutions and Business Applications. It continues to be the solutions partner of choice for the biggest industry players in the country through its unique brand of "High Tech" and its "High Touch" service. Eastern Communications was recognized for its customer-centric business approach at the 2023 Asian Experience Awards and for the B2B Client Initiative category at the Asian Telecom Awards, among other prestigious accolades.

 

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Converge Wins Broadband Telecom Company of the Year at International Business Magazine Awards 2023

By Rizza C. Ampong

Philippines' premier fiber company, Converge ICT Solutions Inc., has been honored with the prestigious Broadband Telecom Company of the Year (Philippines) 2023 award at the International Business Magazine (IBM) Awards held on November 4, 2023, at Atlantis The Palm, Dubai.
    The UAE-based business publication awarded Converge the Broadband Telecom Company of the Year award, recognizing the ICT company’s efforts in expanding and improving its digital infrastructure and operations to better serve both its residential and business clientele. IBM also deemed Converge as the best internet service provider in the Philippines that has continuously shown excellence and has been the top performer in the country’s telecom sector.
    Converge has been on a winning streak as of late. Recently awarded the Technology Excellence Award for AI – Broadband Telecommunication at the Asian Technology Excellence Awards 2023, the company has been hailed as an industry pioneer with its groundbreaking Network Intelligence and Automation Platform (NIAP), propelling Converge to the forefront of network management evolution in the Philippines.
    Leading the charge in redefining network operations management through NIAP’s visionary initiative, the creation of a 'zero-touch' network operations center proved to be a transformative approach for Converge in enabling autonomous network operations and maintenance, which improved customer service response.
    Converge was also recently included in the Circle of Excellence, which recognizes the most innovative companies in the Philippines by the Asia CEO Awards 2023, the largest business awards event in the Philippines, and is considered the most significant event of its kind in Southeast Asia.
    “These prestigious, globally recognized awards serve as a testament to Converge's unwavering dedication to providing the Filipino people with the connectivity solutions they truly deserve,” said Converge Chief Operations Officer Jesus C.    Romero. “Through innovation, operational excellence, and a commitment to serving our more than two million customers, Converge has solidified its position as a leading force in the telecommunications industry, not only in the Philippines but on the global stage.”
    Converge ICT Solutions Inc. continues to set new standards in the telecommunications sector and remains committed to delivering cutting-edge services that enhance the lives of Filipinos, ensuring they are always connected to the world.
 
 
 

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Entrepreneur ‘hybrid-sells’ with help of fiber broadband

Converge’s BIDA out

By Rizza C. Ampong

The post-pandemic environment demands flexibility and adaptability from everyone but most especially entrepreneurs who are slowly recovering from the pandemic slump. One online Facebook seller is employing her business acumen not just in the virtual marketplace but in real life, as she does “hybrid selling” of her consumer goods.
    Rogelia Dasco, a Cebu-based homemaker who buys and sells imported goods from the US, does her trade mostly online.
    “The items, like lotions and perfumes, are from the US. My sister sends them, I take a picture of them, and I post them on Facebook Marketplace,” she shares.
    However, unlike most online sellers, she doesn’t stop in the virtual world; When she gets to her buyer’s address, she then goes house to house in the community. The strategy pays off - she is able to sell out her goods in one afternoon instead of waiting for online sellers to finish off her inventory.
    “When someone buys from me, for example, I go to their house but I bring my other items too. After I deliver to the buyer, I go to the neighbors and offer my other goods. Right now, I’m all sold out. The next shipment will come at the end of the month,” Dasco proudly says.
    Supporting this diligent hybrid approach is BIDA fiber, the new mass market offering of Converge targeting the lower C and D income classes.
    BIDA fiber is the most affordable postpaid broadband plan in the market today, and the cost savings makes a difference for smaller entrepreneurs.
    “It’s so affordable and I’m able to save too. My old plan was priced at P 1,299 with an additional P 200 every month so that’s P 1,499. With BIDA, I’m able to save more than P 500,” said Rogelia Dasco.
    The reliable connection - that can go up to 35 Mbps - also makes sure Rogelia keeps her ties with her supplier sister strong as every night they call each other through video. Even with a 3-hour video call, her husband watching YouTube videos, and her son playing Mobile Legends with friends at home, Rogelia’s connection never falters.
    “I’ve really maximized my connection. It’s really good, even if we all use the internet at the same time,” she added.
 

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Health plan cited in Cordillera Stat Month webinar

By Legriv Vilee Marquez

BAGUIO CITY -- The National Economic and Development Authority Cordillera in partnership with  Cordillera Regional Statistics Committee held “webinar on health statistics in development policy Oct. 26 as part of month-long celebration of the 34th National Statistics Month themed: “Accelerating progress, promoting data and statistics for Healthy Philippines.”

    Attended by Cordillera Regional Development Council, local government units  and private sector, the webinar provided overview on collection and utilization of health statistics in regional development planning.
    It also highlighted the regional health sector plan in the Cordillera Regional Development Plan 2023-2028.
In her opening remarks, Susan A. Sumbeling, NEDA regional director said the webinar will heighten their awareness on significance of health statistics in the policymaking process and implementation of health programs and activities.
    Karen B. Lonogan of the Dept. of Health discussed how health statistics are collected and used for evidence-based decision-making at regional level.
    She showed how the health department collects health data and considerations relevant to processing the health information collected.
    She also presented how health statistics help in identifying priority health activities and researches and in monitoring health programs on the ground.
    Assistant regional director Stephanie F. Christiansen of NEDA cited health in regional development by providing an overview of CAR RDP.
    She said the CAR RDP contains relevant strategies for boosting health, in recognition of its importance in attaining economic and social transformation for a prosperous, inclusive, and resilient Cordillera.
    She presented relevant strategies for improving social determinants of health, enabling health-seeking behaviors, and improving the efficiency and quality of healthcare systems.
    The NSM is celebrated annually every October led by the RSC CAR, a support committee of the RDC CAR with Sumbeling serving as chairperson and PSA regional director Villafe Alibuyog as vice-chairperson.
    The webinar was live-streamed online and can be viewed through the NEDA Cordillera Administrative Region Facebook Page: https://www.facebook.com/neda.cordillera. 

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BSP says digital transactions safe but clients’ help needed

BAGUIO CITY — The Bangko Sentral ng Pilipinas said digital transactions are safe because of safeguards and frameworks that had been put in place by the BSP to protect bank clients’ information and money.
    BSP North Luzon Bank Officer Rodora Teresa Opiniano said it is important for people to ensure their information are protected by not publicizing their important information on social media and other platforms that make it easy for scammers to steal their information and use it for  illegal activities or easily access the hard earned money of others.

    She said people should also be careful on use of advertised free wifi to avoid unscrupulous individuals from having access to their personal information.
    The BSP official said operation of financial service providers was strictly regulated to ensure money of bank clients are protected from unscrupulous activities, reason  it is important for individuals to ensure privacy of their information.
    According to her, ensuring safety of digital transactions is a 3-pronged approach where the BSP is regulator, financial service providers provider of safe platforms for transactions while clients should protection their information.
    Opiniano said when encountering problems in their digital transactions, people must immediately get in touch with their financial service providers to avoid incidents that might compromise their information and their money.
    She said people could also seek assistance from the available BSP chat box if they want to seek redress for their concerns that have not been appropriately acted upon by their financial service providers as initial step for them to bring their concerns to their financial service providers.

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Teleperformance one of Best Workplaces in Asia

By Clarissa Botecario

Teleperformance (TP), a multi-awarded and leading digital business services company, has been named as one of the Best Workplaces in Asia™ in 2023 by the Great Place to Work®(GPTW) institute.

    The company ranked 11th among 30 multinational enterprises spanning various industries. Teleperformance also stood as the second-best performer in the professional services category and earned a place among the “elite group of progressive employers in Asia” in the GPTW®-curated list.
    The GPTW® researchers assessed Teleperformance by surveying over 90,000 employees across Asia. These employees were asked to evaluate key factors that make a company a great workplace for all, including workplace safety, gender fairness, diversity, and inclusivity.
    The results showed that 91% of employees believe Teleperformance is a physically safe place to work. In addition, 87% of employees agreed that Teleperformance fosters a gender-fair environment, while 86% recognized the organization’s efforts to ensure inclusivity within the workplace.
    Furthermore, Teleperformance in the Philippines has played a significant role in its inclusion in the Best Workplaces in Asia List. Last August, the organization earned the distinction of being recognized as a Great Place to Work® for the sixth consecutive year. In 2018, Teleperformance became the first company and member of the IT-BPM sector in the Philippines to be certified Great Place to Work®. The award-giving body revealed that TP has gained above-minimum scores from different gender and identity groups across its departments.
    “Receiving recognition as one of Asia’s Best Workplaces in 2023 underscores our commitment to establishing an exceptional workplace. In every TP site across the globe, our teammates are diligently working to ensure that every Teleperformance employee has the opportunity to thrive and make meaningful contributions within a safe and inclusive environment,” shared Jeffrey Johnson, Chief People Officer and Chief of Staff at Teleperformance in the Philippines.
    Teleperformance has remained steadfast in upholding its values through initiatives, such as, but not limited to, partnerships with the Department of Health (DOH) and Department of Labor and Employment (DOLE).
    These collaborations have facilitated projects focused on HIV awareness, vaccinations, and the distribution of wellness kits to employees. By consistently upholding integrity in the workplace, Teleperformance has also retained its position among Cebu’s top 10 IT-BPM employers and has been recognized in the inaugural IT-BPM list of the Philippines’ Best Workplaces for 2023.
    To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.
 
 

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Training farmers on digital marketing

 TECH TRENDS

Leander C. Domingo

TUGUEGARAO CITY -- To empower farmers in Region 2 (Cagayan Valley), they need to be introduced to the dynamic world of digital marketing.
    The idea was cited by no less than the Dept. of Trade and Industry's (DTI) Comprehensive Agrarian Reform Program (CARP), which said it can be done through the conduct of a Digital Marketing Seminar and Workshop on Effective Post Creation among farmers cooperatives and associations.    
    Manilyn Ponce, DTI Region 2 information officer, said one of the successful seminars and workshops on Oct. 19, 2023, conducted on digital marketing was attended by members of The Farmers of Luna Agriculture Coop. (TFoLAC) in Barangay Lalog 1 in the town of Juan in Isabela.
    She said 27 agrarian reform beneficiaries (ARBs) were given a valuable opportunity to explore the dynamic world of digital marketing.
    Ponce said the primary objective of the seminar-workshop in Barangay Lalog 1 was to empower the TFoLAC to expand its product presence and connect with a wider audience through digital marketing.
    She said digital marketing seminars and workshops address the growing importance of digital marketing and its relevance in today's business landscape.
    Like the ARBs in Barangay Lalog 1 during the seminar, Ponce said they were equipped with the latest digital marketing trends and techniques, with an emphasis on the benefits of adopting digital business strategies.
    She said the TFoLAC's journey into the digital sphere began with the creation of its official Facebook page, where participants learned how to navigate the platform effectively.
    Ponce added that the digital marketing seminar also includes both theoretical knowledge and practical demonstrations uploading sample posts on the newly established Facebook page.
    Like the seminar and workshop with the TFoLAC members, they were given hands-on experience in crafting engaging and effective online content, she said.
    Meanwhile, officers of the TFoLAC noted that by embracing modern marketing strategies, the cooperative would strengthen its market networks and adapt to the evolving business landscape.
    The successful collaboration between DTI-Isabela and the TFoLAC exemplifies the government's commitment to supporting rural communities and fostering economic growth through innovative means, Ponce said.
    The knowledge and skills gained by the ARBs will undoubtedly contribute to the prosperity and sustainability of Luna town's agricultural sector, she said, adding that it also provided a valuable opportunity for the farmers to explore the dynamic world of digital marketing,
    The seminar in Lalog 1 was coordinated by Billy Joe Concepcion, provincial CARP coordinator, along with Luna Junior Business Counselor Novelyn Eder, and Productivity and Efficiency Unit Head and Senior Trade and Industry Specialist Mary Rose Dumpit.
 
 

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Converge improves ESG risk score, now ‘low risk’ in report

By Rose Ann Respicio

Fiber broadband and technology provider Converge ICT Solutions Inc. (PSE: CNVRG) has earned an upgraded Environmental, Social, and Governance (ESG) risk rating, and is now classified as ‘low risk,’ based on the recent assessment by ESG and corporate governance analytics firm Sustainalytics. 
    The company improved its overall ESG risk score to 19.6 or ‘low risk,’ which reflects the reduced level of unmanaged risks it has, from its ‘medium-risk’ rating of 23.4 last year and ‘high-risk’ rating of 30.7 in 2021. The lower score also indicates a lower likelihood of ESG issues adversely affecting the company’s economic value.
    “Over the past year, we have strived to strengthen our policies and practices in our pursuit of sustainability. This upward ESG rating affirms our commitment to long-term value creation by managing potential risks related to our impacts on people, the planet, and prosperity,” said Converge Chief Strategy Officer and Chief Sustainability Officer Benjamin Azada. 
    In the said ESG Risk Analysis, Converge was classified as ‘strong’ in terms of risk management, with a score of 54.0, which indicates how well it handles relevant ESG issues through robust programs, policies, and practices. 
    Converge has a Board Risk Oversight Committee that looks after its ESG strategy development and implementation. Additionally, Converge adopted a Board Diversity Policy that ushers the selection of its Board of Directors without regard to gender, ethnicity, nationality, or culture. This was exemplified by the appointment of former Senior Associate     Justice Estela M. Perlas-Bernabe as another female member of the Converge Board.
    Likewise, the company has focused on driving responsible business practices across the organization by driving adherence to its Code of Business Ethics.  

    Concerning environmental risks, Converge has shifted to 100 percent clean energy for its Pasig and Pampanga data centers, while relevant infrastructure investments are made to strengthen resilience to natural disasters and manage physical climate risks to its networks.

    The said ESG Risk Rating has placed Converge in rank 33 out of the 235 telecommunications companies evaluated by Sustainalytics around the globe.

"Converge recognizes the importance of proactive risk management in achieving both our company goals and meeting the interests of our stakeholders. As the business expands, we will continue to strengthen our practices to manage imminent and emerging risks within the organization,” said Converge VP and Head of Enterprise Risk Management Jerome Mario Orfano. 

    Last June, Converge also attained a higher score on the ESG metrics of global investment research firm MSCI, with a rating of ‘A’ from its previous MSCI ESG rating of ‘BBB.’

    The MSCI ESG Ratings evaluates global public and a few private companies on a scale of AAA (leader) to CCC (laggard), according to exposure to industry-specific ESG risks and the ability to manage those risks relative to peers.

    With the said improvement, Converge reflected its resilience to ESG risks, cementing its reputation as a responsible business focused on long-term value creation for its stakeholders.

    Converge Information and Communications Technology Solutions, Inc. (PSE:CNVRG) is the fastest-growing fixed broadband service provider in the Philippines. It is the first to run an end-to-end pure fiber internet network in the country, providing Filipinos simple, fast, and reliable connectivity. Aside from broadband services, Converge also offers integrated data center and network solutions services.

    With over 646,000 kilometers of fiber optic assets nationwide, it has one of the most extensive fiber networks in the Philippines.

    With this fiber-powered network, Converge provides premium world-class digital experience for residential, enterprise, and wholesale customers.

 

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Converge hits 2 million residential subscribers

By Jay-Anne Encarnado

As it beefs up its product portfolio to serve customers from different income groups, leading fiber broadband and technology provider Converge ICT Solutions Inc. has surpassed two million residential subscribers as of end-September 2023, with its prepaid segment seeing a significant upswing, alongside the stable growth in its postpaid customers.
    “We are proud to mark this milestone in our mission to leave no one behind as we empower Filipinos with world-class fiber connectivity. This is a result of our effort to expand growth opportunities through providing more affordable connectivity solutions,” said Converge CEO and Co-Founder Dennis Anthony Uy.
    “Converge is positioned to maintain this growth momentum as we bolster our penetration into the different segments of the market,” he added. 
    The fiber broadband provider has recently expanded its reach to the mass market, offering a prepaid fiber internet product and a low-cost postpaid plan. 
    Converge introduced its pioneering prepaid product Surf2Sawa (S2S), which has been attracting budget-conscious customers since its launch, evident with the 77 percent growth, or over 25,000 net additions it registered in the second quarter of the year versus the previous quarter.
    Its postpaid subscribers sustained its steady growth as the newly-introduced low-cost postpaid plan BIDA Fiber complemented the company’s core product, FiberX, which starts at P1,500 a month with a speed of 200 Mbps. Meanwhile, BIDA Fiber costs P888 per month with a speed of 35 Mbps to connect a maximum of six devices. All three products (FiberX, BIDA, and S2S) offer unlimited data consumption.
    Converge ended the first half of the year with 1.97 million residential subscribers, comprising 1.92 million postpaid and over 54,000 prepaid customers. Its net additional subscribers reached more than 92,000 for the January to June period. 
According to internal data, August so far has been the company’s best-performing month in terms of sales, falling into analysts’ expectations that an increase in sales may be seen in the second half of the year.
    “We are encouraged by the continued growth of our residential subscriber base in the first half of 2023. This is further proof of the superiority of our broadband product, coupled with our people’s laser-focus on meeting customers’ needs,” said Converge Chief Operations Officer Jesus C. Romero. 
    Converge operates the biggest fiber-to-the-home (FTTH) network in the country with more than 7.8 million ports nationwide, as of the first half of the year, as well as one of the country's most extensive cable systems with 670,000-kilometer fiber backbone.
    As of the end of June 2023, the fiber broadband provider’s network infrastructure has passed over 16.6 million Filipino homes, equivalent to 62.3 percent of household coverage nationwide.
    Converge Information and Communications Technology Solutions, Inc. (PSE:CNVRG) is the fastest-growing fixed broadband service provider in the Philippines. It is the first to run an end-to-end pure fiber internet network in the country, providing Filipinos simple, fast, and reliable connectivity. Aside from broadband services, Converge also offers integrated data center and network solutions services.
    With over 646,000 kilometers of fiber optic assets nationwide, it has one of the most extensive fiber networks in the Philippines.
    With this fiber-powered network, Converge provides premium world-class digital experience for residential, enterprise, and wholesale customers. 
    Go to https://www.convergeict.com for more information.
 
 
Converge Business Center employees celebrating subscribers' support with dedicated service.
 
Surf2Sawa customers enjoying our internet service.
 
 
 
 
 
 
 
 

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